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Bride experiences worst customer service ever

A bride to be from Long Island experienced the worst customer service ever from a wedding day supplier for not replying to a quote they had provided. When bride Amanda De Pascale inquired about hiring dessert food truck Sweetery NYC for her wedding day she had no idea the response it would provoke. She originally requested […]


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A bride to be from Long Island experienced the worst customer service ever from a wedding day supplier for not replying to a quote they had provided.

When bride Amanda De Pascale inquired about hiring dessert food truck Sweetery NYC for her wedding day she had no idea the response it would provoke.

She originally requested a quote from the company but after seeing the price and discussing it with her fiancé the twosome decided it was out of their wedding day budget.

Speaking to Fox News Amanda explained that the dessert truck was really only going to be a favour to their guests and the price was too much for favours.

A photo posted by Mustang Roiret (@terior69) on

Due to the busy nature of wedding planning Amanda didn’t reply to the quote with a decline. The company then proceeded to call her several times an hour whilst at work. Fox News reports Amanda said,

They kept calling me multiple times an hour, then would stop for a few hours then call back again. I told them, I can’t talk right now, I’m at work and hung up. But he continued to call and call for about two weeks.

Finally when Amanda thought the ordeal was over she received a strongly worded email from the CEO’s email account calling her a,

Despicable bottom feeding wretched disgrace of a person who is as disgusting as they come.

worst customer service ever
Facebook

The company expressed their frustration at Amanda’s unwillingness to engage in their services,

How many times have we called you to follow up on the proposal that we expanded time and effort to produce based on your request and every time you cowardly hang up the phone on us when we identify who is calling, what an absolute low life twisted miserable individual you have to be.

Shaken, Amanda showed her fiancé who was furious. One friend of the couple posted an extract from the letter on Facebook in a post that quickly went viral.

When Fox News contacted Sweetery NYC owner Grant De Mille, he stated that the email had been sent from a company computer but it had not been written by a member of management. Although he apologised for the email he felt that it was not enough to warrant sacking the offensive employee. Remarking on the situation, Grant told Fox News,

I think clients bear some responsibility to be good clients. From my understanding that did not happen in this situation and it’s unfortunate that it escalated to this level.

However, the company then issued a public apology on Facebook which stated that said employee had been let go. This post has since been removed from the company Facebook page.

Email in full

Amanda –

We have zero idea what type of warped sick games you are playing with us, but now it is time for us to have a say.

You are a despicable bottom feeding wretched disgrace of a person, who is as disgusting as they come.

How many times have we called you to follow up on the proposal that we expanded time and effort to produce based on your request and each and every time you cowardly hang up the phone on us when we identify who is calling, what an absolute low life twisted miserable individual you have to be [sic].

We also send you multiple emails that you don’t have the decency to respond to, who do you think you are, because we are here to tell you that you are a weak, meager [sic] spineless empty sack low life piece of trash.

We work very hard to do right by client [sic] both existing and perspective and although rarely do we come across a pile of dog sh*t like you, it is cowards like you that are not worth the gas that we pass. If you were not interested in our services that [sic] open your mousy measly trap and say so, but no not you, you would prefer to hang up on us countless time [sic] pretending that you cannot hear us to which we would normally say get a new phone but it is clear that you should get a life.

You are despicable and that is probably on your best day, on your worst day you are a complete waste of humanity, I know dogs when they lift their legs that have better manners than you do.

What kind of trash would ask a company to do work for them and then not have the decency and respect, or the respect for their own self, not to at the very least say thank you, or no thank you… That kind of a person is a sad, sorry douchebag [sic] in anyone’s vocabulary.

We truly hope that your wedding bombs and turns out to be a complete and total disaster of the century why would it be anything but since you are a part of it. We could not even imagine the person that would marry you, pity the poor lonely soul whose life is doomed before it starts with you, we hope that he or she runs and saves them self from the mud hole that you are.

If for some reason you need further clarification on our thoughts let us know we are certain we can clarify those thoughts for you.

Source- Facebook